We sincerely hope that you are completely satisfied with your purchase. However, if for any reason you are not, we are pleased to offer approved returns or exchanges for any merchandise purchased within 5 days of receiving your order. In cases where the exact date of receipt cannot be proven, the 5-day period will be calculated from the order date.

For further assistance on how to return an item, please contact our Customer Service Department at +96176063222 or send an email to 

Our policy allows for exchanges or refunds, and we kindly request the following:

• Please return the item to us, preferably with proof of purchase, in order to facilitate the exchange or refund process.
• The return must be made within 5 days from the day you received your order, and the item should be in its original packaging.
• Electrical products and items cannot be returned for refund or exchange without the original receipt or proof of purchase.

If you change your mind before receiving the order delivery notification email, please contact us immediately to cancel the order. We will initiate the refund process accordingly.

Please note that there are specific circumstances in which returns are not allowed:

• Return requests made after the specified 5-day time frame from the receipt of your order.
• Products that have been used, damaged, or are not in the same condition as when you received them.
• Any missing items from the package, including labels, original packaging, and accessories.

In the unlikely event that you receive the wrong item, you can return it in its original box and/or packaging, directly with the delivery company. Once we receive the returned item, we will process the refund promptly and provide free 5-day returns.

Upon receiving your item, we will carefully inspect it and notify you of its receipt. Subsequently, we will promptly inform you of the status of your refund after the inspection.

If your return is approved, we will initiate a refund to your credit card or original method of payment. Please allow a certain amount of time for the credit to appear, as this depends on your card issuer's policies.